Refund Policy

Effective date

This Refund Policy is effective from 11 August 2026.

Our commitment

Divine Glows readings are personalized services prepared around the questions supplied with an order. We aim to provide a thoughtful and relevant experience for every client.

100% satisfaction guarantee

Our 100% satisfaction guarantee applies if a delivered reading materially fails to address the question or questions submitted with your order. Contact us within 14 days of delivery and include the email address used for the order plus a short explanation.

We will review the request and may offer one clarification or revision. If we cannot reasonably resolve a covered issue, we will issue a refund to the original payment method. A refund is not based solely on disagreement with, or dissatisfaction with, the subjective content or outcome of a reading.

Order cancellation and refund timing

To request cancellation, email us within two hours of purchase. Work on a reading may begin shortly after an order is received. If preparation has already begun, cancellation may not be available; we will review the order and tell you the outcome.

If a refund is approved, we will initiate it within 14 days. Your bank or payment provider may require additional time to make the funds available.

Personalized-service limitations

Because each reading is prepared specifically for the purchaser, refund requests outside the satisfaction-guarantee terms above are not normally eligible. Nothing in this policy limits rights that cannot legally be excluded.

Payment issues and contact

If you were charged twice, paid in error, or encounter a payment issue, contact us promptly with your order email and payment reference. For help with an order, email support@officialpsychicmaria.com.